When facing emotional conflicts in their family business, many people react instinctively – like firefighters responding to a blaze.
While this might appear to work at the moment, it’s similar to only dousing visible flames.
The underlying embers (unresolved issues) remain hot, ready to reignite when conditions are right.
A Better Approach – Written Plans:
Instead of relying solely on instincts, developing structured written plans is more effective:
Plan A – Preventive Measures:
- Family governance structures
- Clear transition protocols
- Defined leadership roles and responsibilities
- Communication guidelines
- Regular family business meetings
- Conflict resolution procedures
Plan B – Crisis Management:
This serves as your emergency response plan when emotional conflicts do arise, outlining:
- Steps to de-escalate situations
- Mediation procedures
- Clear chain of command during conflicts
- Specific roles during crisis management
- Communication protocols during difficult times
The key is that Plan A (prevention) reduces the need for Plan B (crisis management).
By establishing clear structures and expectations upfront, you create an environment less conducive to emotional fires in the first place.
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